– always greet you personally using your title and surname. – always quote the last four digits of your account, – never direct you to a web page that asks you to type in security or log on information, Remember – a legitimate Lloyds TSB email/text message will:
Never take emails or text messages at face value, even if they look like they have come from your bank.
So in order to keep yourself secure online it is extremely important that you: "At Lloyds TSB we’re committed to making your online experience as safe as possible. Visit ".Īmusingly, if you actually follow that link (and please don't think I'm THAT stupid to click on the text messge - I manually typed it in!) you end up on a page with a link to their Online security page where they say: When times are hard, don't make it easier. I had a text from them (well, presumably them as it said it was from "LLOYDSTSB") yesterday saying: "Identity fraud may be closer than you think. Mines the one with the horse in the pocket (can we have two logos please? If it were OK for Monty.) I hold no shares in Lloyds, they haven't kidnapped my teddy bear, they have seriously annoyed me in so many ways, but if you are having a problem with their internet banking it seems to me that it's a PEBKAC thing or the more delightfully offensive 1 - D 10-T problem Last time I looked they were on NT4 - which if I recall correctly, along with 2000, was a least worse Microsoft option. While I'm no great fan of any help desk, when I was badgering them about the IM thingy I did get a "we do know what you're talking about but we've got no plans" drop dead, as opposed to "use IE" drop dead.įor those of you questioning security, more recently Lloyds survived a Which? examination This still seems to be the case.Īs someone that has banked online with them since 1999 with various flavours of SuSE/openSUSE I can tell you the site has only ever got more Linux friendly (now even the instant messaging thingy works on Konqueror whereas I had to use Netscape and then FF for that.) I only used Konqueror out of obduracy, it always worked flawlessly with Firefox.
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There Lloyds were described as "penguin huggers" which while not strictly true certainly indicates that they were not dependent upon peculiar Microsoft code then. I've tried Opera, Firefox and Chrome on the personal banking service and it works fine.
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Quite the opposite - the system is quick, you can download statements, navigate around it while using the 'back' button (that so annoys me about Smile) and don't need that damn card reader that Barclays and others are so fond of. Lloyds then migrated all the 'Lloyds Heritage' personal accounts about 6 or so years ago onto the TSB system, but it wasn't able to handle some of the 'business-specific' functionality that the Lloyds system used so they kept it on for business customers.Īs far as I am aware the business and consumer units are developed separately, and as a personal customer I haven't had any problems with the LTSB service. As a result, when they first got internet banking the LTSB service would shut down between midnight and 4am while the Lloyds bit processed the days' transactions. TSB had a whizzy real-time consumer focused system, whereas Lloyds had an ancient clunky batch-processed system. I used to work at a Lloyds TSBs call centre a few years ago and it likely boils down to when Lloyds bought the TSB.
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